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Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Absolutely. We Manufacture our Products from PFA Certified Vendors, ensuring compliance with food safety and quality regulations.

Most orders are delivered on the next business day.

In the rare event that your order is not delivered within this timeframe, please contact our support team at support@alnisar.pk, and we will be happy to assist you.

Yes. We provide free home delivery across all areas of Lahore, making it easy and convenient to order frozen food and cheese online.

Please store frozen items immediately in your freezer at -18°C or below to maintain freshness, texture, and taste until use. Don't Refreeze Thaw or Defrosted Products.

Our frozen products typically have a shelf life of 3–6 months when stored properly. Always check the packaging for exact expiry details.

No harmful preservatives are used. Our products are preserved naturally through rapid freezing, which locks in freshness and flavor.

We currently offer Cash on Delivery (COD) within Lahore.

If you prefer to pay via Bank Transfer, EasyPaisa, or JazzCash, please place your order using COD and then contact our team at +92 300 8149284 with your order number to arrange an alternative payment method.

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