Frequently asked questions
Are Alnisar Frozen Foods products 100% Halal?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are your products certified by Punjab Food Authority?
Absolutely. We Manufacture our Products from PFA Certified Vendors, ensuring compliance with food safety and quality regulations.
When will I get my order?
Most orders are delivered on the next business day.
In the rare event that your order is not delivered within this timeframe, please contact our support team at support@alnisar.pk, and we will be happy to assist you.
Do you offer free delivery in Lahore?
Yes. We provide free home delivery across all areas of Lahore, making it easy and convenient to order frozen food and cheese online.
How should frozen products be stored after delivery?
Please store frozen items immediately in your freezer at -18°C or below to maintain freshness, texture, and taste until use. Don't Refreeze Thaw or Defrosted Products.
How long can frozen foods be stored?
Our frozen products typically have a shelf life of 3–6 months when stored properly. Always check the packaging for exact expiry details.
Do frozen foods contain preservatives?
No harmful preservatives are used. Our products are preserved naturally through rapid freezing, which locks in freshness and flavor.
What payment methods do you accept?
What payment methods do you accept?
We currently offer Cash on Delivery (COD) within Lahore.
If you prefer to pay via Bank Transfer, EasyPaisa, or JazzCash, please place your order using COD and then contact our team at +92 300 8149284 with your order number to arrange an alternative payment method.